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Privacy Policy

This Privacy Policy explains how Methspin Casino may collect, use, store and disclose information when you visit the website, create an account, use gaming services or contact support. It is intended to help players in Australia understand how their information is handled and what choices may be available to them. By using the website, you should review this policy together with the applicable terms and conditions.

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Information we may collect

Methspin Casino may collect information that is needed to provide online gambling services, maintain account security and meet applicable obligations. The information collected can vary depending on how you use the website, which services you request and whether you contact support. We aim to collect information that is relevant to these purposes and to handle it in a fair and responsible way.

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Account and contact details

When you register or manage an account, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and other information you provide. We may also keep records of communications with you, including questions, complaints, requests and information supplied through customer support.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include identity documents, proof of address, photographs or other information needed for checks. These checks can help prevent underage gambling, impersonation, money laundering, fraud and unauthorised use of an account.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment information may be processed by payment service providers. Depending on the payment method, we may receive limited payment details or transaction references rather than full payment credentials. We may also keep records of payment checks, failed transactions and related account activity.

Device, technical and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and information about how the website is used. This information can help us keep the website working, protect accounts, identify unusual activity and understand general usage.

How we use information

Information may be used for the following purposes, subject to applicable requirements and your available choices:

  • To create, operate and administer your account.
  • To provide gaming services, process account activity and display relevant account information.
  • To verify your identity, age, account details and eligibility to use the services.
  • To process deposits, withdrawals and other transactions, and to maintain accurate financial records.
  • To conduct security, anti-fraud, anti-money-laundering and responsible gambling checks.
  • To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
  • To respond to questions, provide customer support and handle complaints or disputes.
  • To maintain, test, improve and personalise website features and services.
  • To send service messages, account notices, security alerts and other communications required to administer your account.
  • To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
  • To meet legal, regulatory, tax, accounting, court or law-enforcement requirements.
  • To establish, exercise or defend legal rights and protect the safety, security and integrity of the website.

We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. We do not use information for unrelated purposes without a suitable legal basis or, where required, your consent.

Sharing information

Information may be shared with service providers and professional partners that help operate the website. These parties may support identity verification, payment processing, fraud prevention, technology, hosting, customer support, communications, analytics, security and responsible gambling processes. They should receive only information relevant to the services they provide and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from a public authority, investigate suspected wrongdoing, protect users or the website, or enforce applicable terms. If business operations change, information may be transferred as part of a merger, sale, restructuring or similar transaction, subject to appropriate protections.

Security and international handling

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, so you should keep your passwords confidential, use secure devices and contact support promptly if you believe your account has been accessed without permission.

Some service providers may handle information in countries outside Australia. Where information is handled overseas, appropriate steps may be taken to protect it and to support compliance with applicable privacy requirements. The location of processing can depend on the services and technology used at the relevant time.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the website remember settings, keep you signed in, support security, measure performance and understand how visitors use the service. Some cookies may be necessary for core functions, while others may support analytics, preferences or relevant communications.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work correctly or your preferences may not be remembered. Browser controls do not always remove information that has already been collected, so you may also need to use available account or communication preferences.

Data retention

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention may depend on the type of information, the reason it was collected, security needs, unresolved disputes and applicable obligations.

Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account, communication or compliance records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@methspincasino.wtf. Please provide enough information for us to understand your request and confirm that it relates to you or your account. We may need to verify your identity before providing information or making changes, especially where the request involves account security or sensitive records.

  1. Access: ask for a copy of personal information held about you, subject to applicable exceptions.
  2. Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
  3. Deletion: ask for information to be deleted where it is no longer required and there is no applicable reason to retain it.
  4. Marketing consent: withdraw consent to promotional emails or similar marketing communications by contacting support@methspincasino.wtf or using an unsubscribe option where one is provided.

Withdrawing marketing consent will not necessarily stop service, security, transaction or other essential account communications. It may also not require deletion of information that must be retained for legal, security, dispute-resolution or operational purposes. We will consider requests fairly and explain any limitation where a request cannot be completed in full.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website, with the relevant version date or other notice where appropriate. You should review this page periodically so you remain aware of how information may be handled.

If you have a question about this policy, your information or a privacy request, please contact support@methspincasino.wtf.