Betting Rules

You are responsible for checking that you have selected the intended game, market, outcome and stake before placing a wager. Bets can be placed only using funds available in your account or another approved payment method. You must not place a wager if you do not have sufficient cleared funds. The minimum and maximum stake, available markets, odds, contribution rules and other conditions may vary by game or activity and will be shown where relevant.

Casino games are settled according to the game rules and the result generated or recorded by the relevant game system. For betting products, settlement is based on the applicable event result and the rules displayed for that market. Results may be corrected if an official result changes, a clear error is identified, an event is abandoned or postponed, or a technical or administrative issue affects settlement. Where a correction is required, the account balance may be adjusted accordingly.

Game outcomes are determined by the applicable game technology and rules. Past results do not predict future results, and no strategy can guarantee a win. Random results should not be treated as evidence that a game is due to produce a particular outcome. You should set a budget before playing and avoid chasing losses.

• A displayed balance may include funds that are subject to pending verification, wagering conditions or other restrictions.
• Voided, cancelled or invalid bets are handled under the rules for the relevant product.
• If a technical issue affects a wager or game, the affected transaction may be reviewed and corrected.
• Duplicate, incorrectly processed or clearly erroneous transactions may be cancelled or adjusted where permitted.
• The operator may suspend or review an activity when this is needed for security, integrity, compliance or responsible gambling reasons.

You should retain your own records of deposits, wagers, wins, losses and withdrawals. Account history and transaction records may be used to investigate questions about activity. If you believe a result or transaction is incorrect, raise the issue through the available support process as soon as reasonably possible and provide the relevant details.

You must take reasonable steps to protect your account, including using a strong password, keeping access information private and logging out of shared devices. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access or another circumstance that affects account security. The operator may suspend access while an investigation is carried out.

If you have a question about a bet, game, payment or account decision, review your account history and the relevant rules first. If the matter remains unresolved, contact the operator through the support channel available on the website. Include enough information to identify the transaction, such as the date, game, stake or reference shown in your account. Do not send passwords or unnecessary sensitive information.

Complaints are reviewed using the available account and transaction information. You may be asked to provide further details or allow reasonable time for an investigation. A decision may be based on the applicable rules, system records, game data, payment records and information supplied during verification. Any external complaint or dispute option that may apply will depend on the relevant legal and regulatory framework.

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Only gamble with money you can afford to lose. Set personal spending and time limits, take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate Australian support service.

• Use responsible gambling tools available through the website, such as deposit, session or spending limits where offered.
• Consider taking a break or requesting account closure if you feel your gambling is becoming difficult to control.
• Do not borrow money, sell belongings or use essential household funds to gamble.
• Do not ask another person to gamble on your behalf or allow another person to use your account.
• Parents and guardians should use suitable device, payment and account controls to prevent access by minors.

These Betting Rules may be updated from time to time to reflect changes to the website, games, legal requirements or operational practices. The current version published on the website applies to future activity from the time it is made available, unless a different application is required by law. You should review the rules regularly and stop using the services if you do not agree with an updated version.